Terms of Service

By accessing or using Ottuma ("the Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Platform. These Terms constitute a legally binding agreement between you and Ottuma ApS ("Ottuma," "we," "us," or "our").

Ottuma is a peer-to-peer marketplace that connects equipment owners ("Owners") with individuals seeking to rent equipment ("Renters"). The Platform facilitates listings, bookings, messaging, and payment processing. Ottuma does not own, inspect, or warrant any equipment listed on the Platform.

You must be at least 18 years old to create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate.

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent, abusive, or otherwise harmful conduct.

As a Renter, you agree to:

• Review listing details, photos, and condition descriptions before booking.
• Use rented equipment only for its intended purpose and in accordance with manufacturer guidelines and safety instructions.
• Return equipment in the same condition as received, subject to normal wear and tear.
• Report any damage or malfunction to the Owner and Ottuma within 24 hours of discovery.
• Not sublease, lend, or otherwise transfer rented equipment to any third party.

As an Owner, you agree to:

• Provide accurate and honest descriptions, photos, and condition reports for all listed equipment.
• Ensure all listed equipment is safe, functional, and complies with applicable laws and regulations.
• Honor confirmed bookings and make equipment available at the agreed time and location.
• Not list prohibited items (see Section 9).
• Maintain appropriate insurance coverage for your equipment.

Renters pay the daily rate set by the Owner plus any applicable deposit. Ottuma charges a service fee, clearly displayed before booking confirmation. Owners receive the rental fee minus Ottuma's platform commission.

All payments are processed securely through Stripe. By using the Platform, you agree to Stripe's Connected Account Agreement and Terms of Service.

Every rental includes a deposit held securely through Stripe. The deposit amount is set by the Owner and displayed before booking. If equipment is returned damaged beyond normal wear and tear, the Owner may claim against the deposit. Claims must include photo evidence and be submitted within 48 hours of the rental end time.

Ottuma will review disputed claims and may request additional documentation from both parties. Our decision on deposit disputes is final.

Our cancellation policy is designed to protect both Owners and Renters. Please review our full Cancellation Policy for details on refund eligibility, cancellation windows, and applicable fees.

The following items are prohibited on the Platform:

• Weapons, firearms, ammunition, and explosive materials
• Illegal substances and drug paraphernalia
• Stolen property or items without clear ownership
• Hazardous materials, chemicals, or biological agents
• Animals or living organisms
• Items that violate intellectual property rights

Users must not engage in harassment, fraud, theft, discrimination, or any illegal activity on or through the Platform.

Ottuma provides the Platform on an "as is" and "as available" basis. We do not warrant the condition, safety, or legality of any equipment listed. Ottuma is not a party to rental agreements between Owners and Renters and disclaims all liability arising from such agreements to the fullest extent permitted by law.

Ottuma's total liability for any claim arising from use of the Platform shall not exceed the total fees paid by you to Ottuma in the 12 months preceding the claim.

We may suspend or terminate your access to the Platform at any time for violation of these Terms or for any other reason at our sole discretion. You may terminate your account at any time by contacting support.

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through the Platform. Continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.

These Terms are governed by the laws of Denmark. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the Danish courts.

For questions about these Terms, contact us at legal@ottuma.dk.